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bobf
Xendrosian
Joined: 17 Dec 2002
Posts: 1462
Location: Casa Gdrande, Arizona, USA
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 Posted: Sat Mar 25, 2006 8:39 am Post subject: |
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About two weeks ago, maybe more, I emailed someone in 'sales' or somewhere else because none of my 'support' connections would work. The response I got back said 'she had called someone in the forum area and was told that they new about connection problems.'
I still need to use my Win98 to enable me to connect. I hope they get this nuisance fixed before Xandros 4 is released.
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mike80808
Xanscended
Joined: 14 Apr 2003
Posts: 3891
Location: St. Louis, MO
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| Posted: Sat Mar 25, 2006 12:15 pm Post subject: |
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Really, Bob?
Did you try the fill-in-the-blank web form on the Xandros website?
Quote:
Registered users of Xandros products should feel free to contact support via e-mail at support@xandros.com or by using this Form.
Did you click on the "this form" link?
Your experience sure does not sound like Xandros customer support.
Feel free to post your email and the Xandros response.
As an aside, what was your issue that you emailed to sales about, and specifically, what did you mean when you said "none of my 'support' connections would work"? What connections? Using the above links? emailing "support@xandros.com"?
[mild troll-bashing removed]
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Thanks for all the fishes, Xandros.
Last edited by mike80808 on Sat Mar 25, 2006 6:04 pm; edited 2 times in total |
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drl
Xandrosianding
Joined: 20 Jan 2004
Posts: 563
Location: St Paul, Minnesota
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| Posted: Sat Mar 25, 2006 12:42 pm Post subject: |
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Hi.
I don't know what procedure bobf followed, but I looked at all of bobf's posts. They looked reasonable to me. I'm probably more of a troll than bobf appears to be (but I'm not a troll, of course  ) ... cheers, drl
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 [ "Sure, I can help you with that." -- USBank voice recognition system. ]
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bobf
Xendrosian
Joined: 17 Dec 2002
Posts: 1462
Location: Casa Gdrande, Arizona, USA
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| Posted: Sat Mar 25, 2006 6:49 pm Post subject: |
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What I said is what I meant. Nothing that say 'support' works. Even on the home page there is a link called 'support' that doesn't work. There are links for emails that don't work and I haven't been able to get to 'support' except by the Win98 connections.
I have changed my ISP and reinstalled Xandros 2.5 and still can't get on to 'support' with Xandros but can make connections easily with Win98.
Whoever that lady said was if I could get onto the home page but not 'support' items it was not my problem. I would dig out here note and post it here but I forgot to save messages when I reloaded Xandros.
Yep, I tried the system but it doesn't work.
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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| Posted: Sat Mar 25, 2006 10:47 pm Post subject: |
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| brashley46 wrote: | Whoa, in directly again.
I just shut down the eMule client I've been running on my Windows box. Wonder if that had anything to do with it? |
Well, maybe not. I had a fun fifteen minutes there until my lady sat down at her Windows box to play some games on Neopets. Then all of a sudden my direct connection went down again. Maybe I just need a higher-capacity router? I'm grasping at straws here, people ...
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B. Ross Ashley
http://brashley46.no-ip.info
Registered Linux user # 420119 |
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Davepet
Xandros Community Moderator
Joined: 24 Nov 2002
Posts: 8054
Location: Northern California
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| Posted: Sun Mar 26, 2006 1:14 am Post subject: |
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Mike, I know it's hard to recall everything that's been said in a long thread like this but I've documented several times already that the "support" link on the main page doesn't work for those of us who are affected by this. Neither does Xandros Networks.
Near as I can tell, this forum appears to share it's numerical IP address with support, so that's probably where the connection resides.
Updated list
dos50
brashley46
jimwilk
Brian Wallen
Davepet
bobf
| Quote: | | I'm grasping at straws here, people ... |
brashley46, stop grasping. This is a problem that the Xandros folks need to sort out. Any efforts that aren't aimed at finding out what settings the 6 of us have in common is just wasting energy. We all must have something in common that most of the rest don't. Unless we can find that, we will not solve this by ourselves & will have to wait for Xandros support to figure it out.
Matty is aware of the problem, I emailed him & recieved a response long ago. I emailed again last night (no response yet). I'm sure he is following this thread when he can...
Dave
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GLPW
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Brian Wallen
Xandrosianling
Joined: 11 Dec 2002
Posts: 267
Location: Urbana, IL
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| Posted: Sun Mar 26, 2006 6:18 am Post subject: |
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I apologize to Matty for my later comment suggesting that the forum had heard nothing from Xandros about this issue. He had responded to an early post by brashley46.
| Quote: | Posted: Thu Mar 16, 2006 4:20 pm Post subject: Reply with quote
brashley46 wrote:
In again, using Opera, but Firefox won't come here. This is getting stupid.
Matty, I tried to use your instant message to contact you ... this intermittent stuff has just rightly got to stop. I don't know what's broken, but I want to fix it. When's X4 coming out again?
I got your msn messages and was responding. it is quite strange the problems you are having. I'm looking into the problem.
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Matt Larose
Product Development Assistant
Xandros Corporation |
So Xandros has known about this problem, and from less direct comments from Matty reported by others in these posts, he suspected early on that this was likely a problem with their servers.
From the lack of a Xandros knowledgebase (see note below), I assume that Xandros staff track posts to the forum and that Xandros relies heavily on this forum to provide technical knowledge that they are not otherwise providing. Whether individual users have filled out incident forms isn't really an issue here. None of us are getting any feedback from Xandros regardless of whether they have reported it or not.
I've just read through all of the posts again. There have been conflicting patterns:
- there are sporatic descriptions that suggest that it might be browser specific, but that could have been a result of different cookies being stored for different browsers.
- some users have been blocked consistently, while others have gotten back in with the same machines occassionally
- most affected users have been using dial connections, but Ross is using broadband
- some have done additional installs so they have parallel X3 platforms; in some cases the new installs could consistently reach the forum; in other cases the new X3 installations got blocked also. For me, this is the most troubling inconsistency.
Different users have provided technical details based on their knowledge, available time and expertise. I am glad that bobf provided the information he did. He spent the time to find a workaround allowing him to post on the forum, so we have another known user with the problem and an estimate of how long he has had it.
This isn't a case where a user hasn't bothered to read the Xandros manual or search the forums for relevant information; this isn't a user error, in the ordinary sense. It is as far as most of us can tell, what developers sometimes call a "known problem."
Beyond Matty's initial post, no one has reported any contact with those of us having the problem. Several of us have spent hours trying to do testing to narrow the group of suspects. I am prepared to spend more time providing detailed information about my errant configuration if someone from Xandros shows an interest and provides some guidance. Because it doesn't affect all users, this may be a difficult problem to trace, and it seems like those of us who have configurations that are affected have a useful resource for zeroing in on the problem.
------------
Knowlegebase note supporting this opinion:
http://forums.xandros.com/viewtopic.php?p=135122#135122
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Draw a line in the sand...
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drl
Xandrosianding
Joined: 20 Jan 2004
Posts: 563
Location: St Paul, Minnesota
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| Posted: Sun Mar 26, 2006 12:52 pm Post subject: |
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Hi.
I have posted at http://forums.xandros.com/viewtopic.php?p=135173#135173 for related information on the support issue, but not for the main issue of this thread. I am hoping that this will serve to avoid interrupting the continuity here ... cheers, drl
_________________
[ "Sure, I can help you with that." -- USBank voice recognition system. ]
( Mn, 3.0.3B, 2.6.11-x1, AMD-64 3000+, ASUS A8V Deluxe, 1 GB, SATA + IDE, Matrox G400 AGP ) |
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Brian Wallen
Xandrosianling
Joined: 11 Dec 2002
Posts: 267
Location: Urbana, IL
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| Posted: Sun Mar 26, 2006 1:31 pm Post subject: How bad is this problem? |
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May Breathed forgive me.
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Draw a line in the sand...
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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| Posted: Sun Mar 26, 2006 2:14 pm Post subject: |
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| brashley46 wrote: | | Davepet wrote: | Neither does Xandros Networks.
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Whoops, I was not aware of the XN problem ... that's much more of a prob than not accessing the forum. |
So nw I've run a traceroute to XN. | Code: | traceroute to xnv3.xandros.com (64.40.103.188), 30 hops max, 38 byte packets
1 192.168.0.1 (192.168.0.1) 36 bytes to 192.168.0.4 0.533 ms 0.537 ms 0.433 ms
2 216.138.194.1 (216.138.194.1) 36 bytes to 192.168.0.4 8.873 ms 8.649 ms 9.184 ms
3 216.138.255.82 (216.138.255.82) 36 bytes to 192.168.0.4 10.263 ms 10.806 ms 12.889 ms
4 216.138.255.33 (216.138.255.33) 36 bytes to 192.168.0.4 9.495 ms 9.802 ms 13.392 ms
5 216.138.255.122 (216.138.255.122) 36 bytes to 192.168.0.4 10.366 ms 10.163 ms 10.418 ms
6 69.156.254.37 (69.156.254.37) 36 bytes to 192.168.0.4 11.361 ms 10.561 ms 10.177 ms
7 64.230.229.9 (64.230.229.9) 36 bytes to 192.168.0.4 12.652 ms 10.508 ms 9.988 ms
8 64.230.242.101 (64.230.242.101) 36 bytes to 192.168.0.4 10.524 ms 20.813 ms 10.825 ms
9 64.230.242.114 (64.230.242.114) 36 bytes to 192.168.0.4 13.088 ms 10.609 ms 12.655 ms
10 if-7-0.core2.TTT-Scarborough.Teleglobe.net (207.45.198.1) 36 bytes to 192.168.0.4 12.560 ms 10.454 ms 12.875 ms
11 if-2-2.mcore3.TTT-Scarborough.teleglobe.net (216.6.98.13) 148 bytes to 192.168.0.4 26.861 ms 28.286 ms 26.673 ms
12 if-6-0.core2.CT8-Chicago.teleglobe.net (66.110.14.9) 36 bytes to 192.168.0.4 35.292 ms 31.919 ms 26.032 ms
13 0.so-1-2-3.BR6.CHI2.ALTER.NET (204.255.169.17) 36 bytes to 192.168.0.4 27.664 ms 25.272 ms 24.346 ms
14 0.so-5-3-0.XL2.CHI2.ALTER.NET (152.63.64.58) 36 bytes to 192.168.0.4 31.550 ms 29.408 ms 25.380 ms
15 0.so-0-0-0.XL2.VAN1.ALTER.NET (152.63.138.58) 36 bytes to 192.168.0.4 69.365 ms 69.161 ms 70.685 ms
16 POS7-0.GW3.VAN1.ALTER.NET (152.63.137.133) 36 bytes to 192.168.0.4 70.200 ms 71.341 ms 70.129 ms
17 whit2-gw.customer.alter.net (209.167.46.102) 46 bytes to 192.168.0.4 71.569 ms 70.931 ms 71.001 ms
18 rh3.xandros.com (64.40.103.188) 46 bytes to 192.168.0.4 69.869 ms 69.640 ms 70.640 ms
brashley46@XAN0GC7OW41:~$ |
_________________
B. Ross Ashley
http://brashley46.no-ip.info
Registered Linux user # 420119 |
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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| Posted: Sun Mar 26, 2006 2:18 pm Post subject: |
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And pinging XN shows:
| Code: | brashley46@XAN0GC7OW41:~$ ping -v xnv3.xandros.com
PING xnv3.xandros.com (64.34.201.108) 56(84) bytes of data.
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=1 ttl=47 time=34.6 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=2 ttl=47 time=34.1 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=3 ttl=47 time=34.7 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=4 ttl=47 time=34.4 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=5 ttl=47 time=34.8 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=6 ttl=47 time=33.1 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=7 ttl=47 time=36.7 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=8 ttl=47 time=37.1 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=9 ttl=47 time=36.8 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=10 ttl=47 time=35.0 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=11 ttl=47 time=37.4 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=12 ttl=47 time=33.7 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=13 ttl=47 time=34.3 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=14 ttl=47 time=33.2 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=15 ttl=47 time=34.9 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=16 ttl=47 time=35.8 ms
64 bytes from texas.xandros.com (64.34.201.108): icmp_seq=17 ttl=47 time=37.5 ms
--- xnv3.xandros.com ping statistics ---
17 packets transmitted, 17 received, 0% packet loss, time 16015ms
rtt min/avg/max/mdev = 33.132/35.219/37.527/1.397 ms
brashley46@XAN0GC7OW41:~$ |
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B. Ross Ashley
http://brashley46.no-ip.info
Registered Linux user # 420119 |
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brashley46
Xendrosian
Joined: 18 Oct 2005
Posts: 1406
Location: Toronto, ON
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| Posted: Sun Mar 26, 2006 2:20 pm Post subject: |
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There's a guy posting in the Xandros Networks forum who has been unable to connect to XN since he installed Firefox 1.5. I'm running 1.5 ... how about the rest of you?
_________________
B. Ross Ashley
http://brashley46.no-ip.info
Registered Linux user # 420119 |
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